Uninstall & export

Uninstalling Ayra stops all processing immediately, removes its theme blocks and account hub tabs automatically, and deletes the store’s data 48 hours later when Shopify sends the shop/redact webhook. Anything Ayra issued through Shopify’s own primitives stays with the customer: store credit, discount codes and the metafields Shopify keeps until a definition is removed. Points, vouchers, reviews, referral history and ledgers live in Ayra and are gone after the 48-hour window unless you export them first, so export before you uninstall.

What happens on uninstall

	On uninstall	After 48 hours
Theme app blocks and the app embed	Removed from the theme by Shopify	—
Account hub tabs and order status blocks	Removed by Shopify	—
Checkout and POS extensions	Removed by Shopify	—
Flows and messages	Stop immediately; nothing queued is sent	—
Shopify store credit issued by Ayra	Stays on the customer’s Shopify account and keeps working at checkout	—
Discount codes issued as vouchers	Stay in Shopify as discount codes	—
Points balances and ledgers	Frozen	Deleted
Vouchers tracked in the wallet (not yet issued as codes)	Frozen	Deleted
Referral codes and pending rewards	Frozen; pending rewards are not granted	Deleted
Reviews, Q&A and media	Frozen; blocks no longer render them	Deleted, including re-hosted media
ayra.* metafield values	Stay in Shopify until the definitions are deleted (Shopify removes app-owned definitions on uninstall; values go with them)	Removed with the definitions
reviews.rating standard metafields	Stay (standard namespace, not app-owned); clear them if you stop showing ratings	—
Shopify Flow workflows using Ayra triggers	Keep existing but never fire; delete them in Flow	—
Billing	Ends at the end of the current period through Shopify app billing	—

Reinstalling inside the 48-hour window restores everything as it was. After that, a reinstall starts from an empty state and you can re-import your export.

Export options

All exports are in Ayra → Settings → Export and arrive as CSV (and a JSON bundle for the full export) by email within a few minutes.

Export	Includes	Use it for
Full export	Everything below in one JSON bundle plus CSVs	Backup before uninstall; re-import on reinstall
Customers and wallets	Customer ID, email, points balance, store credit mirror, tier, lifecycle stage, segments	Moving to another loyalty app
Points history	Every ledger line with date, amount, reason, order	Audit, reconciliation
Referrals	Codes, links, referrer and referred IDs, status, rewards	Moving to another referral app
Reviews (later)	Reviews with rating, text, reviewer name, product handle, status, media URLs valid for 30 days	Moving to another review app; download media before the URLs expire
Opportunities and actions	Type, priority, decision, reason, outcome per customer	Analysis
Settings	Modules, earn rules, tiers, flows, Journey Guard rules as JSON	Re-import on reinstall

Store credit does not need exporting; it is Shopify’s record. The customers-and-wallets export shows the mirrored balance for reference.

Before you uninstall: checklist

• Run the full export and confirm the email arrived
• Download review media if you have reviews
• Decide what to do with store credit (it stays; tell customers) and unissued points (they are lost; consider converting them to store credit first from Loyalty → Convert balances)
• Pause flows so no customer gets a message that references a program that is ending
• Delete Shopify Flow workflows that use Ayra triggers
• Remove any theme CSS that targets .ayra-block

Related

• Data & privacy: retention and GDPR handling.
• Plans & billing: what happens to billing.