Loyalty & Rewards: FAQ
These are the questions merchants ask most about Loyalty & Rewards, answered briefly; the product page carries the same answers. More are added as beta merchants ask them.
Questions
Section titled “Questions”- Does Ayra use Shopify store credit or its own points ledger?
- Both. Points live in Ayra's ledger, and rewards are issued as Shopify store credit by default, so customers can spend them in checkout without a code.
- Can customers redeem rewards in checkout?
- Yes. Redemption runs as a Shopify Function inside checkout and works with checkout extensibility.
- Does loyalty work at POS?
- Yes. The POS UI extension lets staff look up a customer, award points and apply rewards, using the same balance as online.
- Can I migrate from Smile.io, LoyaltyLion or Rivo?
- Yes. Migration from any of them is free during private beta.
- Do points expire?
- Only if you turn expiry on. When you do, Ayra sends reminders before points lapse, subject to Journey Guard's frequency caps.
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Related
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