Reviews & UGC: FAQ
These are the questions merchants ask most about Reviews & UGC, answered briefly; the product page carries the same answers. More are added as beta merchants ask them.
Questions
Section titled “Questions”- When does Ayra ask for a review?
- After delivery, not after the order. You set the delay from the delivery event.
- Can I import reviews from Judge.me, Loox or Yotpo?
- Yes. Import by CSV from any of them; migration is free during private beta.
- Will reviews show in my theme and the Shop channel?
- Yes. Reviews are mirrored to Shopify metaobjects and product rating metafields, which themes and the Shop channel can read.
- What is Trust Recovery?
- A check that skips the review request when the customer has an open support issue, so you are not asking for a rating mid-complaint.
- Can customers earn points for reviewing?
- Yes, when Loyalty & Rewards is on. Points are awarded on the same profile when the review publishes.
Still stuck?
Section titled “Still stuck?”Ask us and we will answer and add the question here.
Related
Section titled “Related”Something missing or wrong on this page? Ask us and we will fix the docs.