Referrals: FAQ
These are the questions merchants ask most about Referrals, answered briefly; the product page carries the same answers. More are added as beta merchants ask them.
Questions
Section titled “Questions”- What stops customers referring themselves?
- Ayra checks for the same account, device and address and declines the reward when they match.
- Can the referrer and the friend get different rewards?
- Yes. Each side has its own reward type and value: points, store credit or a discount.
- What happens when a referred order is refunded?
- Reward Shield claws back the reward tied to that order, so refunds don't leak rewards.
- Where do customers find their referral link?
- In the Customer Account Hub, alongside their wallet and orders, with share buttons for link, email and WhatsApp.
- Can referral invites be sent automatically?
- Yes. Add a referral step to a Lifecycle Flow, for example after delivery, and Journey Guard keeps it from colliding with other messages.
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Related
Section titled “Related”Something missing or wrong on this page? Ask us and we will fix the docs.