Lifecycle Flows: FAQ
These are the questions merchants ask most about Lifecycle Flows, answered briefly; the product page carries the same answers. More are added as beta merchants ask them.
Questions
Section titled “Questions”- Which channels can a flow use?
- Email, SMS, WhatsApp and push, chosen per step or by the customer's preference.
- What does Journey Guard actually do?
- It caps message frequency per customer and resolves conflicts between flows and modules. One action wins, the other is rescheduled or dropped, and the reason is logged.
- Does it replace Klaviyo?
- It replaces retention flows such as welcome, post-purchase and win-back. It is not a full email service provider at launch.
- Can I keep using Shopify Flow?
- Yes. Ayra's signals are available as Shopify Flow triggers and its actions as Flow actions.
- Do flows send in the customer's timezone?
- Yes. Send times are calculated from the customer's local time.
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Related
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